Troubleshooting Outlook Signature Not Working: A Step-by-Step Guide

  • May 22, 2023
  • Written by:
  • James
  • Reading Time: 16 minutes

Are you tired of sending emails without a personalized touch? Signatures can add a professional and personal flair to your messages, but what happens when they stop working? Frustration sets in, followed by the inevitable search for solutions. Well, look no further! In this step-by-step guide, we will troubleshoot Outlook signature not working issues and get you back on track with your email communication game. So buckle up and let’s dive into the world of fixing pesky problems!

Introduction to Outlook Signature Not Working Issue

If you’ve been using Microsoft Outlook for your email correspondence, you’re probably aware of the option to create and use a signature. This can be a great way to include your contact information or other details at the end of each email message. However, you may have noticed that your Outlook signature is not working as it should. There are a few possible reasons for this, which we’ll explore in this article.

First, let’s take a look at the most common reason why an Outlook signature may not be working: the Microsoft Office 365 subscription has expired. If you’re using Outlook as part of an Office 365 subscription, your signature will only work as long as that subscription is active. Once it expires, your signature will no longer be inserted into outgoing messages. You can renew your Office 365 subscription by signing in to your account and following the prompts.

Another possibility is that your Outlook signature is set to insert only in new messages, rather than replies or forwards. To check this setting, open Outlook and go to File > Options > Mail. Under Compose messages, look for the Signature section and make sure that “Do not append signatures” is not selected. If it is, select it and then click OK to save the change.

It’s also possible that there’s an issue with the HTML code used in your signature. To check this, open Outlook and go to File > Options > Mail > Signatures. Select the signature that’s giving you trouble and then

Common Causes of Outlook Signature Not Working Issue

There can be several reasons why your Outlook signature is not working. Sometimes it is a simple issue like forgetting to include the signature in your email, while other times it can be caused by a more complex issue like corrupt signatures or incorrect settings.

One of the most common causes of an Outlook signature not working is simply forgetting to include the signature in your email. If you have created a signature but do not see it appearing in your emails, make sure that you have inserted it into the message before sending. To do this, go to the Insert tab and click Signature in the Include group. From here, you can select which signature you would like to insert into your email.

Another common cause of an Outlook signature not working is incorrect settings. For example, if you have turned off the automatic inclusion of signatures in all outgoing messages, then your signature will only appear when you manually insert it into an email. To check and change your settings, go to File > Options > Mail > Signatures. Here you can manage your signatures and decide whether or not they should be automatically included in all outgoing messages.

If none of these solutions work, then the issue might be due to corrupt signatures. In this case, you will need to delete any existing signatures from Outlook and create new ones. To do this, go to File > Options > Mail > Signatures and click on the Signature that you want to delete. Then click Remove and OK to confirm. You can then create

Step by Step Troubleshooting Guide

When Outlook signature is not working, it can be a frustrating experience. This guide will walk you through some common troubleshooting steps to help you get your signature working again.

  1. Check if your Outlook signature is enabled. Go to File > Options > Mail > Signatures and make sure that there is a check mark next to the signature that you want to use. If there is no check mark, click the signature to select it and then click the Enable button.
  2. Make sure that your Outlook signature is correct. Go to File > Options > Mail > Signatures and click the Edit button. Check that the HTML code for your signature is correct and that all the images are showing up correctly. If not, edit the HTML code or fix the images and then save your changes.
  3. Try restarting Outlook. Sometimes Outlook just needs a restart in order for signatures to start working again. Close Outlook and then open it back up and see if your signature is now working.
  4. Check if there are any recent updates for Outlook or Windows. Sometimes updates can break signatures, so make sure that you have all the latest updates installed for both Outlook and Windows. You can check for updates by going to Start > All Programs > Windows Update or start Microsoft Update if you have Office 2007 or 2010 installed.
  5. Try resetting your Outlook signature. Go to File> Options> Mail> Signatures.

Resetting your Email Account

If your Outlook signature is not working, there are a few things you can do to troubleshoot the issue. One of the first things you can try is resetting your email account.

To reset your email account, go to the Outlook settings and select “Accounts.” From there, select the account you want to reset and click “Change.” Then, click “More Settings” and select the “Advanced” tab. Click “Reset Account” at the bottom of the page.

Once you’ve reset your account, try creating a new signature in Outlook. If that doesn’t work, there are a few other troubleshooting steps you can try.

Reinstalling the MS Outlook Application

Back up your data before uninstalling the Outlook application. The reinstall process will delete any files and settings associated with Outlook on your computer.

  1. Uninstall the Outlook application from your computer.
  2. Download and install the latest version of Outlook from Microsoft’s website.
  3. Launch the Outlook application and sign in with your Microsoft account credentials.
  4. Select the file import option and choose the backup file you created in Step 1. This will restore your data and settings in the new Outlook application installation.

Debugging the MS Outlook Signatures Settings

If your Outlook signatures are not showing as intended, there are a few things you can do to troubleshoot the issue. First, check that the signature settings in Outlook are correctly configured. To do this, go to Outlook’s File > Options > Mail > Signatures tab. Make sure that the correct signature is selected in the “Choose default signature” drop-down menu, and that the signature is enabled by checking the “Include signature in replies and forwards” box.

If your signature still isn’t appearing as it should, try creating a new signature in Outlook and see if that works better. To do this, go to the File > Options > Mail > Signatures tab once again. Click the “New” button to create a new signature, and give it a name so you can easily identify it. Then simply add your desired signature content in the text box below. Once you’re happy with your new signature, select it from the “Choose default signature” dropdown menu and check the “Include signature in replies and forwards” box to enable it.

If you’re still having trouble getting your Outlook signatures to work properly, there could be an issue with the HTML code of your signatures. In this case, it may be helpful to use a tool like Microsoft’s HTML Signature Wizard to troubleshoot further.

Last Resort Tool to Repair Corrupted or Damaged PST File

When all else fails, and your Outlook signature still isn’t working, you can try repairing your PST file. This is a last resort option, as it can be quite difficult to do, and there is always a chance that you could lose some data in the process. But if you’ve tried everything else and are still having problems, it’s worth a shot.

To repair your PST file, you’ll need to use Microsoft’s Scanpst.exe tool. This tool is usually located in the C:\Program Files\Microsoft Office\OfficeXX folder ( XX being the version of Office you have installed). Once you’ve found the tool, open it up and browse for your PST file. The tool will then scan the file for errors and attempt to fix them.

It’s important to note that this process can take a while, so don’t be discouraged if it seems like it’s taking forever. Just let it run its course and hopefully, when it’s finished, your Outlook signature will start working again


With a step-by-step guide like this one, you should be able to successfully troubleshoot any Outlook signature issues. If the outlooks signatures are still not working after following all of these steps, it is time to contact 3citcians support for further assistance. Having problems with Outlook signature can be frustrating, but now that you have gone through this tutorial, hopefully your issue will get resolved quickly so that you can resume using Outlook as normal.

Written By

  • James
  • My name is David Wayne, and I work as a technical support specialist for the online industry. In the last 7 years, I have fixed a variety of email issues, such as Outlook server errors, Outlook send receive errors, Outlook working offline problems and etc. So if you are facing these types of problems, please do not hesitate to contact us without any hesitation.

    Pin It on Pinterest