{"id":214,"date":"2022-12-23T15:51:46","date_gmt":"2022-12-23T15:51:46","guid":{"rendered":"https:\/\/www.3citcians.com\/blog\/?p=214"},"modified":"2023-01-20T11:07:10","modified_gmt":"2023-01-20T11:07:10","slug":"hp-printer-is-offline","status":"publish","type":"post","link":"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/","title":{"rendered":"Why Is My HP Printer is Offline? How to Make It Online?"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">My<\/span><b> HP printer is offline,<\/b><span style=\"font-weight: 400;\"> is the most reported problem by customers worldwide. Initially, it seems an easy problem to deal with but eventually becomes too difficult to tackle due to the involvement of multiple reasons. When a printer goes offline, it behaves abnormally such as an offline notification appears below the <strong><a href=\"https:\/\/support.hp.com\/us-en\/printer\" target=\"_Blank\" rel=\"nofollow noopener\">HP Printer<\/a><\/strong> icon or it won\u2019t respond or print even after connected to the internet.<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_41_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" area-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6a2048322a84e\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6a2048322a84e\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Why_My_HP_Printer_is_Offline\" title=\"Why My HP Printer is Offline?\">Why My HP Printer is Offline?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#How_Do_I_Fix_the_Hp_Printer_Not_Responding_Problem_Windows\" title=\"How Do I Fix the Hp Printer Not Responding Problem (Windows)\">How Do I Fix the Hp Printer Not Responding Problem (Windows)<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_1_Ensure_Printer_is_Ready\" title=\"Step 1. Ensure Printer is Ready\">Step 1. Ensure Printer is Ready<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_2_Power_Cycle_Your_Printer\" title=\"Step 2. Power Cycle Your Printer\">Step 2. Power Cycle Your Printer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_3_Set_Your_Printer_as_the_Default\" title=\"Step 3. Set Your Printer as the Default\">Step 3. Set Your Printer as the Default<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_4_Clear_the_Print_Queues\" title=\"Step 4. Clear the Print Queues\">Step 4. Clear the Print Queues<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#How_Do_I_Fix_Hp_Printer_Offline_Mac_Computers\" title=\"How Do I Fix Hp Printer Offline Mac Computers?\">How Do I Fix Hp Printer Offline Mac Computers?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_1_Check_Printer_Connection\" title=\"Step 1. Check Printer Connection\">Step 1. Check Printer Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_2_Fix_the_Wireless_Connection_Problems\" title=\"Step 2. Fix the Wireless Connection Problems\">Step 2. Fix the Wireless Connection Problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_3_Delete_the_Unnecessary_Printer_From_Mac\" title=\"Step 3. Delete the Unnecessary Printer From Mac\">Step 3. Delete the Unnecessary Printer From Mac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Step_4_Reset_Printing_Ecosystem\" title=\"Step 4. Reset Printing Ecosystem\">Step 4. Reset Printing Ecosystem<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-is-offline\/#Final_Words\" title=\"Final Words\">Final Words<\/a><\/li><\/ul><\/nav><\/div>\n\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">So, why the problem has occurred, how to fix it, and how to prevent it from occurring! Here you will learn all the tips and tricks. Let\u2019s go ahead, get your offline and non-responding HP printer back online.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_My_HP_Printer_is_Offline\"><\/span><b>Why My HP Printer is Offline?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There can be a lot of reasons which trigger an offline HP printer problem. Sometimes, you might see no reason for <\/span><b>printer offline<\/b><span style=\"font-weight: 400;\"> problem as the internet is connected well, printer lights are illuminating correctly or printer was just delivering good printouts. But suddenly, the printer icon in the control panel starts displaying the offline error. Here are some of the possible reasons.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">HP Printer is not set as the default device.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The network is slow.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Print Queue is jammed or accumulated.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Print Spooler service is not working optimally.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Redundant printers in the list.<\/span><\/li>\n<\/ul>\n<blockquote><p><strong>Also Read: <a href=\"https:\/\/www.3citcians.com\/blog\/hp-printer-offline-windows-10\/\">HP Printer Offline Windows 10<\/a><\/strong><\/p><\/blockquote>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"How_Do_I_Fix_the_Hp_Printer_Not_Responding_Problem_Windows\"><\/span><strong>How Do I Fix the Hp Printer Not Responding Problem (Windows)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Troubleshooting steps for printer not responding or going offline is identical. Both the issues appear due to distorted communication between printer and computer. Here is how to fix it for Windows PC.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Ensure_Printer_is_Ready\"><\/span><strong>Step 1. Ensure Printer is Ready<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">Verify printer connections are secured and connected.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Make sure your printer is not in sleep mode.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Check the correct paper type in the feeder tray and genuine ink cartridge installed in the printer.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">There shouldn\u2019t be any error message displaying on the Control Panel.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Finally, restart the printer to fix minor technical problems.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Power_Cycle_Your_Printer\"><\/span><strong>Step 2. Power Cycle Your Printer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">Unplug the power cable from your printer.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Press and hold the power button for a few seconds.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">After 30 minutes, reconnect the power cable back to the printer.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Print a test page to see if it prints or not.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Set_Your_Printer_as_the_Default\"><\/span><strong>Step 3. Set Your Printer as the Default<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">Click the <\/span><b>Start<\/b><span style=\"font-weight: 400;\"> icon.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Go to <\/span><b>Settings<\/b><span style=\"font-weight: 400;\">, click <\/span><b>Devices<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Printers and Scanners<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select your HP printer, click <\/span><b>Open Print Queues<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A new window opens, click the <\/span><b>Printer<\/b><span style=\"font-weight: 400;\"> tab.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select <\/span><b>Set as default printer<\/b><\/li>\n<li><span style=\"font-weight: 400;\">Uncheck <\/span><b>Use Printer Offline<\/b><span style=\"font-weight: 400;\"> option.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Once the message appears, Windows will stop managing the default printer for you, click\u00a0<\/span><span style=\"font-weight: 400;\"><b>OK<\/b>.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Clear_the_Print_Queues\"><\/span><strong>Step 4. Clear the Print Queues<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">Again, visit the <\/span><b>Printers and Scanners<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click over your <\/span><b>HP printer<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select <\/span><b>Open Queue<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select the pending documents and erase them by clicking <\/span><b>Cancel<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After following these steps, simply restart your Windows 10 PC as this will refresh the component needed for good communication between printer and computer.<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"How_Do_I_Fix_Hp_Printer_Offline_Mac_Computers\"><\/span><strong>How Do I Fix Hp Printer Offline Mac Computers?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Those who prefer using Mac over Windows should use the following troubleshooting steps to retain <\/span><b>printer status online<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Check_Printer_Connection\"><\/span><strong>Step 1. Check Printer Connection<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Just like with Windows, you should also check that Mac connects properly to the printer. If you found any frayed or loose wire, then either replace them or reconnect them to the printer. Most of the time, we found that USB cables are not connected properly to the printer causing trouble.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Fix_the_Wireless_Connection_Problems\"><\/span><strong>Step 2. Fix the Wireless Connection Problems<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\">Restart your printer.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Let it respond, if it denies responding then restart the router and disconnect the power cord thereafter.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">After 10 seconds, connect the power cord back to the printer.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Let the router connect to the Mac PC.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Further, click the <\/span><b>Apple<\/b><span style=\"font-weight: 400;\"> icon.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>preferences<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Printers and<\/b> <b>Scanners<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Scroll the list, locate your HP printer and click over it.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Delete_the_Unnecessary_Printer_From_Mac\"><\/span><strong>Step 3. Delete the Unnecessary Printer From Mac<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Having too many useless printers added to the Mac may result in <\/span><b>printer offline<\/b><span style=\"font-weight: 400;\"> problems. Follow the below steps to resolve the issue.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Navigate to the <\/span><b>Printers and Scanners<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here you might see too many redundant printers.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tap on each one-by-one and click the <\/span><b>Minus<\/b><span style=\"font-weight: 400;\"> button to remove the printer from the list.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Choose one of those as a <\/span><b>Default<\/b><span style=\"font-weight: 400;\"> printer.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Print a test page and your printer should get back to the responsive state.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Reset_Printing_Ecosystem\"><\/span><strong>Step 4. Reset Printing Ecosystem<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Resetting the printer ecosystem will remove all errors, delete the pending print job including print preferences. Here is how to reset it.<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Go to the <\/span><b>Apple<\/b><span style=\"font-weight: 400;\"> menu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>System Preferences<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Print and fax \/ Print and Scan \/ Printers and Scanners<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Now right-click on the black space and click <\/span><b>Reset printing system<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Reset<\/b><span style=\"font-weight: 400;\"> on the confirmation window.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Enter the <\/span><b>Administrator&#8217;s<\/b><span style=\"font-weight: 400;\"> name and password, click\u00a0<\/span><span style=\"font-weight: 400;\"><b>OK<\/b>.<\/span><\/li>\n<\/ol>\n<blockquote><p><strong>Also Read: <a href=\"https:\/\/www.3citcians.com\/blog\/123-hp-com-setup\/\">123.hp.com\/setup<\/a> \u2013 A Complete Overview<\/strong><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Final_Words\"><\/span><b>Final Words<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After using these steps you should be able to resolve the offline printer problem in Mac and Windows. Reconnecting the printer cables, resetting the printer environment, and deleting the redundant printers work wonders here. If still your <\/span><b>HP printer is offline<\/b><span style=\"font-weight: 400;\"> and refusing to get back online, then you must get in touch with the printer experts at the <strong><a href=\"https:\/\/www.3citcians.com\/printer-support\">HP tech support number<\/a><\/strong>. We will be happy to assist.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>My HP printer is offline, is the most reported problem by customers worldwide. Initially, it seems an easy problem to deal with but eventually becomes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":241,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[83,3],"tags":[91,84,86,73,93,90,85,89,88,94,92,87],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Is My HP Printer is Offline? How to Make It Online?<\/title>\n<meta name=\"description\" content=\"HP printer is offline or not responding? It could be due to incorrect printer settings, bad wireless networks, redundant printers. 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