Outlook Folder Not Showing All Emails – How to Fix the Issue

  • February 14, 2023
  • Written by:
  • James
  • Reading Time: 9 minutes

Does Outlook not showing your folder when you open it? You’re not alone! The good news is, it can be easily fixed by following the right steps. In this article, we’ll discuss how to fix this issue quickly and effectively, plus what are the possible causes behind this problem. So let’s get started!


If you’re using Microsoft Outlook and you’re not seeing one of your folders, it’s likely due to a problem with your account settings. Fortunately, there are a few steps you can take to fix the issue quickly.

First, check your account settings to make sure that the folder is included in your account. If it is, then the problem may be due to a corrupt file or an incorrect setting. To fix this, you can try running the Outlook repair tool or resetting your account Settings.

If neither of those solutions work, then it’s likely that the folder is truly missing and you’ll need to recreate it manually. This is relatively easy to do, but it will require some time and patience. Once you’ve followed these steps, you should be able to see your missing folder in Outlook.

Reasons Why Outlook Folder Isn’t Showing

If you’re unable to see one of your email folders in Microsoft Outlook, it’s likely due to the folder being hidden. There are four possible reasons for your Outlook folder being hidden, and we will discuss how to fix each problem.

1. The Folder Is Empty

If a folder in Outlook is empty, it will be hidden from view by default. To show empty folders, go to the View tab and select Show Empty Groups in the Current View group.

2. The Folder Is Set to Hidden

Outlook allows you to set any folder as hidden. To check if this is the case for a missing folder, go to the File tab and select Options. In the Options dialog box, select Advanced in the left pane and scroll down to the Outline Options section. Make sure that the box next to Show Hidden Files and Folders is checked. Once you’ve done that, restart Outlook and see if the missing folder appears.

3. The Folder Was Deleted from Your Mailbox

If you delete a folder from your mailbox in Outlook, it will be permanently deleted and cannot be recovered. To check if this is what happened to your missing folder, go to the Folder Pane and click on the Recover Deleted Items link at the bottom of the pane. If your missing folder appears in the list of recoverable items, select it and click on Recover Selected Items to restore it to your mailbox.

4. The Folder Is Not Syncing Properly

Troubleshooting Tips to Fix Outlook Not Showing Folder Problem

If you’re facing the problem of Outlook not showing your folder, there are a few troubleshooting tips that can help you fix it quickly. Here are the steps to take:

First, check if the Show Folder List option is enabled in your Outlook settings. If it’s not, enable it and see if that resolves the issue.

If enabling the Show Folder List option doesn’t help, try restarting Outlook. This can sometimes fix problems with Outlook not displaying folders correctly.

If restarting Outlook doesn’t work, the next step is to reset the Navigation Pane. This can be done by going to File > Options > Advanced > Navigation Pane and clicking the Reset button.

If resetting the Navigation Pane doesn’t work, try uninstalling and then reinstalling Outlook on your computer. This can sometimes resolve issues with corrupt files causing problems with Outlook not showing folders correctly.

Hopefully one of these troubleshooting tips will help you fix the problem of Outlook not showing your folder. If you still can’t get it working, contact 3citcians support for further assistance.

Step-by-Step Guide To Fix Outlook Not Showing Folder Issue

If you’re using Outlook and you’re not seeing your folder, don’t worry – there’s an easy fix. Just follow these simple steps and you’ll be up and running again in no time:

  1. Click on the “File” tab at the top of Outlook.
  2. Select “Account Settings” from the drop-down menu.
  3. In the “Account Settings” window, click on the “Data Files” tab.
  4. Find the file that contains your missing folder(s) and select it. Then, click on the “Open Folder Location” button.
  5. A new window will open showing all of the files and folders contained in that data file. Find the missing folder(s) and drag them into the main Outlook window.
  6. Close the “All Folders” window and you’re done! Your folder(s) should now be visible in Outlook.

Also Read: Outlook Search Not Working


Outlook not showing your folders is a common issue that many users face. This article has provided you with various steps on how to go about fixing it quickly and efficiently. From troubleshooting Outlook to deleting the OST file, we have provided all the information necessary for you to resolve this issue in no time. With this information, you should be able to get back up and running as soon as possible without any further complications.

Written By

  • James
  • My name is David Wayne, and I work as a technical support specialist for the online industry. In the last 7 years, I have fixed a variety of email issues, such as Outlook server errors, Outlook send receive errors, Outlook working offline problems and etc. So if you are facing these types of problems, please do not hesitate to contact us without any hesitation.

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