HP printer is the first choice of many users due to its top-quality printing solution and affordable rate. It comes in various models according to customer needs and budget. But being a printing device, software or hardware problems are often arisen anytime. One most typical error mostly user have confronted during print job is HP Printer Offline. There are numerous reasons for the occurrence of such a printer offline problem. Mainly either it caused by connectivity issue or printer’s status set as “Offline” in OS. You don’t need to worry if you are facing the same problem as we will guide you to the effective solutions.

Steps to repair HP Printer Offline issue on Windows

Step 1: Check Connectivity by Using HP Printer and Scan Doctor tool for Windows

If due to connection error, your HP printer says offline and doesn’t allow you to print. Therefore, first you would like to see the connectivity of HP Printer and Scan Doctor tool. The Steps to download HP Printer and Scan Doctor tool:

  • Download HP Printer and Scan Doctor tool on your PC or Laptop
  • Run ‘HPPSdr.exe’ file and install it
  • Once HP Print and Scan Doctor tool is open, click on Start, and then select your printer from the list
  • If you get a message “turn on printer updates” prompts on the screen, then click “Yes”
  • Then you get a screen prompts to ask you to make your printer the default printer, then click on “Yes”
  • Then take test Print to confirm printer offline issue is solved
  • But in case if still HP Printer shows offline, then follow the subsequent steps.

Step 2: Set the Default Printer Manually in Windows 10

  • In Search type and click “Printers & scanners” from the given list
  • If the check-box on “Let Windows manage my default printer” is checked, make it uncheck it by clicking on the box
  • From the list of printers, click on the name of your printer, then click “Manage”
  • In “Manage your device” section, click “Set as default”
  • Now, try to print and check whether the HP Printer Offline is turns into Online or not

Set Your Default Printer In Windows 8.1, 8 and 7

  • In Search type and click on “Devices and Printers” from the list of results
  • Right-click on the name of the HP printer that you want to make it active, then select “Set as Default printer”
  • Try to print now

If still the printer remains offline, then follow the subsequent step.

Step 3: Check the Printer Port Status in Window 

If your HP printer uses a WSD port, check the status of Windows Function Discovery services, then add a TCP/IP port if required. Follow the following given instructions:

  • Open control panel, then select the “Devices and Printers” option
  • Right-click on your printer, choose “Printer Properties” option then click on “Ports” tab
  • Check if printer uses a WSD port
  • If your printer doesn’t use a WSD port, skip to subsequent step mention later in this page
  • If your printer uses a WSD port, continue with the following 
  • Search Windows for ‘Services’ to open the Services list
  • Scroll down the list to locate “Function Discovery Provider Host” and “Function Discovery Resource Publication”, then check the Status and Startup Type columns
  • If both the services are ‘Running’ and also the Startup Type is ‘Automatic’, then do the subsequent step
  • If the status of the services is blank and also the Startup Type is ‘Manual’, right click the name, select “Properties”, set the Startup Type to Automatic, then click Start under Service status
  • Click OK

Come back to the “Devices and Printers” window, press F5 key, then click your printer name to see the status

If your printer is now showing online, it’s awesome! The issue has solved.

But, if still your HP Printer Offline, continue with these steps

  • Print a “Network Configuration Report” from the printer Settings or Wireless menu
  • Right-click on your printer, select Printer Properties, click on Ports tab then click “Add Port”
  • Select “Standard TCP/IP Port” from the menu, then click “New Port”
  • Follow the on-screen instructions to add a new port
  • Go back to the Devices and Printers section, press F5 key, then click your printer name to look at the printer status
  • If your printer is not any longer offline, the problem is solved
  • If your printer remains offline, move to subsequent step

Step 4: Generate a Manual IP Connection

To manually connect with your printer, you want to use the printer IP address. Here are the steps for this:

  • First, print a Network Configuration Page
  • On the Network Configuration Page, check the network status for your network connection type
  • Next, Find the IP Address, Subnet mask and Default Gateway for your network connection type
  • Find the URL for the Embedded Web Server (EWS)
  • Once you discover the precise URL, open an internet browser on your network connected PC, type such URL into the address bar, then hit “Enter” key to open the printer’s EWS
  • In the EWS home page, click the “Network” or “Networking” tab, open the Wired or Wireless menu, on basis of your network, then tap IPv4 Configuration
  • Select Manual IP, click Suggest a Manual IP Address, then confirm the IP Address, Subnet Mask, and Default Gateway numbers match the Network Configuration Page
  • Note-down the IP address on a bit of paper because it is often further used
  • Click “Apply”, then wait until the changes are made
  • Re-visit the Devices and Printers window, press F5 key, then click your printer name to look at the printer status
  • Still, if your HP Printer remains Offline, follow the subsequent step.

Step 5: Connect the PC to a TCP/IP Port

After configuring the IP address manually, add a printer port to Windows that matches this new IP address. Follow the given points:

  • Go to the control panel, search “Printers & scanners” and open it
  • Click the name of your printer, then select “Manage”
  • Click “Printer Properties”
  • Click the “Ports” tab, then click on “Add Port”
  • Select “Standard TCP/IP Port”, then click “New Port”
  • Type the printer’s IP address that you wrote earlier, then tap “Next”
  • Select the new Standard TCP/IP Port from the list, then press “OK”
  • Now print to see whether your printer offline is turn into Online or not.

Our HP Printer Support offers Reliable and Cost-Effective Help

If you are unable to bring your printer online from Offline. And If you are unable to understand why your HP printer is offline and the way to repair the problem. Then we’ve technical team for you offering the world-class solutions for your printer related problem. So, without any confusion call our HP Printer support number to receive our effective HP Printer help by sitting at your place. 

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